Where are your products made?
Almost every product we sell is made in our factory in Tauranga, New Zealand.
The only products we do not make are soft gel capsules, these are made in Auckland, New Zealand and our unique capsule in a capsule Probiotic Multi 9 and the RealSalt are made in the USA.
Any products not made by us are quality checked and tested, before we bottle them and package them in our factory.
Where are your ingredients from?
Our ingredients are sourced from all around the world. We try to buy New Zealand ingredients where we can, Australian, USA and European ingredient sources are our second choice. We also source ingredients from Asia. We use approved and verified New Zealand or Australian based ingredient distributors who have strict policies in place that include visiting the factories to verify their standards. We follow all NZ Food Safety and HACCP standards for our ingredient purchasing and testing systems.
Who does your formulations?
We have a team that formulates our products, including David Coory (Health Researcher) and our onsite herbalists and naturopaths. We have access to natural product databases and contract outside experts when required.
Our factory team undertakes research & development projects for other natural health companies to help them design and develop their products.
What loyalty rewards do you offer?
We offer two reward programmes
Loyalty reward credit
We will automatically give you $30 towards your next order, after you have spent a total of $300 with us.
Refer a friend credit
When you refer a friend to us as a new customer, you will receive $10 towards your next order, when they make a purchase.
Do you have a money back guarantee?
If you are not happy with anything to do with your purchase, please contact us and we will make it right. We also offer a full 60 day money-back guarantee on all our products. Just return the order to us and we will refund the purchase price or replace the product. For international customers this 60 day period starts from the date of delivery to you.
Freight and Delivery
Delivery – New Zealand
All orders in New Zealand are delivered freight free – we send them via courier and they can be delivered to post office boxes and rural addresses. We use Courier Post and tracking numbers are provided. We aim to deliver within 2-3 working days from the time we receive the order.
Delivery – Australia
We have an Australian free phone number 1800 140 141.
We are able to deliver to post office boxes and most addresses.
Delivery timeframe is currently between 10 – 17 working days, however due to the impact of Covid-19 and flight connectivity issues, further delays are being experienced.
Standard freight does not include tracking but you can request tracking for an extra fee at time of check out.
All our prices are in New Zealand dollars. Your credit card will be charged in New Zealand dollars and then converted to your local currency at the current exchange rate that your credit card company is using.
We pay Australian GST on your behalf but any other duty or charges are your responsibility. We also ask that you ensure your local laws allow the importing of any product ordered.
International customers are welcome and we send many orders overseas every week. We send mainly to Australia, but have customers in the United States of America, United Kingdom and almost all countries from Africa to Vietnam.
We use NZ Post as our preferred freight supplier as we find they have the best service and greatest number of addresses they can deliver to.
The delivery charge is automatically calculated for you based on the weight of the products in your order. This is displayed so you can approve before your credit card is charged. You also have the option of selecting tracking for your order.
All our prices (and delivery costs) are in New Zealand dollars. Your credit card will be charged in New Zealand dollars and then converted to your local currency at the current exchange rate that your credit card company is using.
Our price does not include any of your local taxes or duties or other customs charges. These costs are your responsibility.
We also ask that you ensure your local laws allow the importing of any product ordered as we are not able to research every country’s ingredient restrictions.
We will record the actual New Zealand dollar value of your purchase on your parcel. Sorry, we will not send parcels to Nigeria.
Email address – when you login to our website we require your email address. We promise to keep your personal information safe and not sell or provide it to any other third party.
We will send you confirmation of your order by way of email and may send you special offers by way of email. You can opt out of email contact by clicking here (you must be logged on).
Physical address – when you purchase from us we record your postal address. We promise to keep your personal information safe and not sell or provide it to any other party (other than to deliver your parcel or send you a catalogue).
We will send you a catalogue every three months. If you no longer want to be on our mailing list, please email us at firstname.lastname@example.org or just return the catalogue to us with a note to that effect, or update your preferences here (you must be logged on).
Credit card – we do not store your credit card information. All credit card transactions are processed by Windcave (formerly Payment Express). Windcave is a Visa, MasterCard and American Express certified provider and has been providing services for the Australian and New Zealand markets since 1997 and internationally since 2012. We do receive a ‘token’ from Windcave that means you do not have to re-enter in your credit card information each time you visit our site. This is a unique identifier sent by Windcave, but does not mean we retain your credit card information. We can remove this if you wish.
Cookies - if your system allows we will store a ‘cookie’ on your computer so that when you return to our site you do not have to logon again. This is the only information we store on your computer.